- General Information
- Manufacturer
- Quantum Corporation
- Manufacturer Website Address
- http://www.quantum.com
- Brand Name
- Quantum
- Service Name
- StorageCare Gold Support Plan Zone 1 - Uplift
- Product Type
- Service
Mission-Critical Premium Support - StorageCare Gold
Critical IT environments are always on: nights, weekends and holidays. This support plan provides mission-critical support for fastest resolution, including 24x7 technical assistance, proactive remote monitoring and resolution, priority onsite critical issue response, 24x7 delivery and installation of all replacement parts- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Parts & Labor
- Service Description
- 24x7x4 Hour
- Provided Support
- Repair
- Parts Replacement
- Phone Support
- Web Knowledge Base Access
- New Releases Update
- Remote Monitoring
- Service Availability
- 24 x 7 Repair
- 24 x 7 Parts Replacement
- 24 x 7 Web Knowledge Base Access
- Service Response Time
- 4 Hour - Repair & Parts Replacement
- Service Location
- On-site
- Service Duration
- 3 Year
- Product Supported
- Quantum DXi4701 Capacity Expansion, 6TB Usable Capacity